Delivery During the Coronavirus
We are open for business and shipping parcels twice a week. Our posting schedule is as follows:
We are shipping twice a week on Tuesdays and Fridays continuing to use Royal Mail
Please note this is subject to change depending on demand & there are likely to be delays in the postal network outside of our control so please be patient with your delivery.
Update from Royal Mail is they are temporarily no longer delivering on Saturdays (update as of Wed 29th April)
Items advertised that are showing as in stock are carried for immediate dispatch, unless otherwise specified on product page. If a product is out of stock you can select Join Waitlist, this helps us to understand demand for products & if to restock
Once your order is shipped you will receive a confirmation email from us which will read 'Order Complete'.
Need to talk to us before ordering or have a delivery query? Please email us here: firstname.lastname@example.org
KC Cottage is currently only delivering to UK & Northern Ireland (UK Mainland). At this time we do not deliver to the Highlands.
Shipping costs are flat rate.
Cancellations can be made for a short period of time after placing your order up until receiving dispatch confirmation email.
Not entirely happy with your received item? Firstly KC Cottage is sorry to hear this, we want you to be happy with your items, but if for any reason you are not happy with your purchase, return it in an unused condition within 14 days for an exchange or refund of the full purchase price, excluding the original postage cost. You are required to pay the return postage unless your item was received and was faulty.
Please include your order number and also let KC Cottage know why you werent happy so we can improve our service to you in the future.
Please email us at email@example.com and we can discuss your returns prior to you sending it back.
We like to be as green as possible so we use pre-loved postal boxes when possible & Biodegradable padding. Please recycle & reuse!
View our full Terms and Conditions here