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  /    /  Privacy Policy

Here at KC Cottage we are committed to protecting the privacy, security and data of our customers & website visitors. Sorry this is a bit boring, but necessary!

 

Using Your Information – Personal Information we collect

 We collect and use your information for a number of different reasons please refer to the sections below which outlines what personal information we collect on you and the reason we collect this information.

Your Name and Contact Details (only when you provide these to us)

  • We have to collect this to ensure that we can provide you with the service you are buying so that you can place and receive you order
  • To send you order update messages and emails or to contact you regarding a question or query with your order
  • Fraud prevention and detection to prevent any fraud against either you or KC Cottage
  • Showing you adverts as you browse the internet which will be of interest to you

 

Your payment information (provided when you place an order with us)

  • This is necessary to be able to provide our service to you, if you cant pay we cant send you your order
  • Fraud prevention and detection to prevent any fraud against either you or KC Cottage

 

Your Purchase History and saved baskets

  • We need to do this to enable to us to meet our obligation to provide the service, if we don’t know your order history we can not send you your order.
  • To sell you the items that you may have left behind in your basket but not purchased
  • To ensure we can provide a good customer service to you if you have any questions in the future regarding a recent order

 

Your responses to surveys, feedback and competitions

  • We need to do this to perform our contact obligation with you

 

Information you give us when you browse our website which includes IP, device type as well as how you use our website

  • To enable us to provide the best service and shopping experience for you
  • To try to detect and prevent fraudulent activities on our website, this protects you and KC Cottage

 

How we use your personal information

We use personal information to be able to fulfil our contract with you, to provide you with our service & to comply with our legal obligations. These include

  • To enable you to use our service, which is to place an order on our website and to receive the order
  • To contact you regarding your order, to support resolving a dispute or send you a free gift
    • When contacting you to ensure efficiency we may use the following methods. Post, email, telephone, SMS/text, via social media platforms you interact with us on
  • To prevent, detect, mitigate and investigate any fraud, security breaches or any other potentially prohibited or illegal activities.

 

Your choices and rights

You have rights relating to your personal information which include:

  • The right to be informed what personal information we hold and how it is used (this document)
  • The right to request to see what personal information we hold on you
  • The right that we update any information we hold on you that is incorrect
  • The right to request that we delete your data (please refer to the how long we keep your personal information as we do have legal obligations we must abide by)
  • The right to stop direct marketing messaging by opting out of our emails. We will still send you service based emails such as updates to our terms of service, a legal notice or notice which may impact our service obligation with you.

 

How we might share your personal information

We do not sell any of your information to any third party.

We do share your data will the following categories of companies which are essential to us to be able to meet our legal obligation and service to you, these include:

  • To ensure you can place an order and receive your purchase via the post
    • Payment Service Providers, inc fraud prevention
    • Order Packers
    • Delivery Companies
  • Website Hosting company

 

How long we keep your personal information

We will hold onto your information for as long as is required for us to be able to provide an ongoing service to you or in case you may contact us in the future for Customer Support and Care.

This will be reasonably necessary or required to meet our legal and regulatory requirements to provide support, prevent fraud or to enforce our terms and conditions.

 

Marketing Messages

If you have opted in to receive email marketing messages you have the right to stop receiving these emails at any time.

You do this by:

  • Clicking on the ‘unsubscribe’ link in any email you have received from us
  • By contacting us directly to opt you out

It may take a couple weeks for all our systems to update with this so you may receive a further marketing email from us. Please contact us if you experience any issues.

Please note that this will not stop service communications from us which we are legally obliged to send. This includes emails from us if you place an order, order update emails, communication we may need to have with your regarding an order, follow-up emails regarding your order & our legal obligation to inform you of changes to our terms of service with you.


Cookies
When you visit our website, we and authorised services may use cookies to help provide you with a necessary, better safer experience and to support with advertising and marketing purposes. Please view our full Cookie Policy for more information on this.

 

Contact Us

If you have any questions on this privacy notice you can contact us here:

privacy@kc-cottage.co.uk

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